Customer Service Representative
Destin Cleaners
is now hiring
Customer Service Representative
Dry Cleaning Sales
Looking for something to do? Do you enjoy working in a family environment with great people?
Then this is the job for you! Join our team today!
We are looking for a responsible, mature customer service representative to answer calls, provide professional service, and help the customer by being informative, empathetic, and happy to assist customers with their dry-cleaning needs. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
The hours are 11 am to 4 pm Monday - Friday and every other Saturday 9 am - 2 pm. We are closed for all major Holidays with pay after 90 days, vacation after 1 year employment.
Duties and Responsibilities
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Able to address returns, refunds, and shipping tracking numbers
Requirements and Qualifications
- High school degree or equivalent
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and write basic information simultaneously
- Customer-focused for positive customer experience and resolution